Complaints Procedure
How to raise a complaint and what to expect from our process.
How to raise a complaint and what to expect from our process.
Runway Rides Ltd takes complaints seriously and will investigate them fairly, proportionately, and promptly.
Complaints may relate to:
You can make a complaint by:
We will acknowledge and investigate complaints promptly, fairly, and proportionately.
Complaints involving safeguarding, assault, discrimination, criminal behaviour, or serious safety concerns will be escalated immediately to the appropriate authority where required.
If your complaint relates to licensed private hire activity and you are not satisfied with our response, you may also contact Leeds City Council Taxi and Private Hire Licensing or any relevant commissioner.